Surrey Technologies

All sales and technical inquiries for Surrey Technologies, LiveReZ Systems and The Hotel Registry are now being handled at the expanded and upgraded Surrey Call Centre. Although SurreyTech is recognised as an innovator in high technology, we have always been a hands-on provider. Therefore computerised answering systems have been shunned in favour of technology mixed with a personal service for customers, the centre is growing rapidly and now employs more than 40 sales coordinators.

Divided into specialist teams, with industry-specific experience, we build knowledge of our customer requirements, the sales coordinators have access to the most comprehensive computer systems, with inventory, reservations and distribution information at their fingertips.

Substantial investment in a sophisticated system equipped with the latest ACD (automatic call distribution) technology, allows us to create reports and regularly monitor call patterns. This facilitates a fast response by catering for peaks and troughs in call flow. The result is a high quality, knowledgeable and friendly personal service, which deals with all aspects of the reservation process, adding in this day and age of automated responses - a very human touch to serve your guests. We believe this type of customer response and support coupled with other measures we have put in place, will help the industry, increase occupancy, tourism and will aid both Hoteliers and Agents in the use of our software.

PHONE:
01753 686665

FAX:
01753 684727